Frequently asked questions

Products

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How do I wear the WANDER+ Pillow?

1 Unpack your WANDER+ Pillow and let the memory foam gradually regain its original shape.

2 Position the pillow comfortably around your neck until you feel your head and chin are supported. Be patient and give yourself some time to find the perfect position.

3 If you can't find the right position, try to put the pillow up side and and try again. For some, this works better as they can find better support using the pillow upside down.

4 Now the pillow will put you asleep and keep you asleep. You'll wake up refreshed at your destination.. Easy as that!

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How do I wash the WANDER+ Pillow?

Remove the cotton cover and then wash it with your hands! The WANDER+ pillow is not suitable for machine-washing.

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Is the WANDER+ Pillow suitable for children?

Check out our Kids Pillow HERE.

Order Questions

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Why am I not receiving email updates?

  • You may not be receiving confirmation emails or updates due to no email being placed or an invalid email when you placed your order. Our emails will also occasionally appear in your junk mail folder, so please check that inbox as well.
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I incorrectly placed the order, can I still cancel it?

if you need us to cancel your order for any reason, please get in touch as soon as you can. Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible. 

If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. If we’re unable to do so, don’t worry! You can return your order to us using our Returns Process.

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I did not receive my invoice, how can I request it?

If you would like to request an invoice, you can send us an email and we will be happy to provide it to you. 

Delivery Questions

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Why is my tracking number not working?

Our tracking numbers take a couple of days to become active. Tracking numbers have been slow to update despite the packages being shipped as they are processed by our shipping partners. Don’t be alarmed if you get an error message when you track the package, kindly give it some time to be activated.

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Where are your products shipped from?

Our business is registered in the USA although we partner with several distribution centers (from all over the world) for more efficient handling of our shipments. All of your orders are being quality-checked to their perfection so that you will not be receiving any defective or damaged products.

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What is the delivery time?

Orders can sometimes take 2-4 days to process after placing the order before shipping out. Please note that it can take up to 48 hours for the tracking number to show activity.

The standard delivery times once the order has been shipped out are as follows;

  • USA and Canada: 6-20 days
  • Australia, NZ & Oceania: 8-20 days
  • Europe & UK: 8-20 days
  • Latin America: 9-26 days
  • Other countries: 11-30 days