Refund policy

We offer a 90-day return policy from the day your order is delivered.

To be eligible for a return, your item must be in new, unused condition and returned in its original packaging. For hygiene reasons, we cannot accept returns if the product has been used or if the hygiene seal has been opened, unless the item is faulty or covered by an approved warranty claim.

To start a return, please contact us at contact@nomadbacker.com with your name, email address, and order number. Our customer service team will send you the return instructions.

Customers are responsible for return shipping costs. Shipping costs are non-refundable. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Once your return has been received and inspected, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 14 days.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again. Then contact your card provider or bank, as refunds can take a few days to appear.

If you have done this and still have not received your refund, please contact us at contact@nomadbacker.com

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at contact@nomadbacker.com

Order Cancellations

If your order has already been shipped, we may not be able to cancel it. You can still request a return once the order has been delivered.